My Order

How do I change or cancel my order?

In an effort to process orders as efficiently as possible, we will begin processing your order as soon as we receive it. Unfortunately, we can’t cancel or modify orders once submitted. If within the United States, you can initiate a return within 14 days of your purchase via our self-service returns portal. Our full U.S. Returns Policy can be found here.

My order was marked as delivered, but I didn’t receive it.

Please contact our GXVE Beauty Support Team for assistance by clicking the Contact Us link below or emailing us at help@gxvebeauty.com.

My product arrived damaged, what should I do?

Oh no! If it's within 14 days of purchase and the order was delivered in the United States, please initiate a return in our self-service returns portal. 

If you're not within the United States or are outside our 14-day return window, please email our GXVE Beauty Support team at help@gxvebeauty.com. For more efficient handling, kindly attach photos of the damaged product and provide the Lot Number engraved on the product or printed on the product's box, and we'll be in touch with a resolution soon.

Our full U.S. Returns Policy can be found here.

I typed in the wrong address and need to change it.

We will begin processing your order as soon as we receive it. Unfortunately, we can’t cancel or modify orders once submitted. We understand mistakes sometimes happen and want you to get your GXVE Beauty products, so please contact our GXVE Beauty Support Team for assistance by emailing us at help@gxvebeauty.com or by clicking on the Contact Us link below.

My order is missing an item, what should I do?

Sorry about that! Please get in touch with our GXVE Beauty Support Team by emailing us at help@gxvebeauty.com or clicking the Contact Us link below and let us know what’s missing, and we’ll make things right.